Picture this: You’re a growing solo or partner law firm operating out of a shared workspace. You have a busy day ahead with multiple client phone calls and in-person meetings. After a morning court
As a leader in multiple industries, from health care and technology to food manufacturing and transportation, Chicago is known for its diverse economy. It also offers a robust yet “close-knit” legal community. All of these factors make the third largest U.S. city a top choice for law firms of all sizes to open a satellite office and build prospective clients. In fact, four of the world’s 10 largest law firms have Chicago branches.
A missed phone call might not seem like a big deal. But according to a 2018 report from NewVoiceMedia, now Vonage, businesses lose $75 billion each year due to poor customer service, such as missed phone calls. In addition to that, cloud-based voice platform Aircall reports that 85% of callers won’t follow up if their calls are not returned.
According to a recent Cushman & Wakefield survey, roughly two-thirds of law firms polled spent 4-7% of gross revenue on real estate last year. While firms have been downsizing, some still spend millions of dollars on physical offices. This year, however, the practice of law has greatly shifted with many lawyers utilizing virtual offices.